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Frequently
Asked Questions
If
you cannot find an answer to your question here,
please feel free to contact
us.
How
do I make, change, or confirm a reservation?
How can I get a receipt?
Do
you handle large groups?
Do you have on-site coordinators?
What if my arriving flight
is late?
Where will I find my driver?
How will I know when my car
has arrived and who is my driver?
Do you have buses or vans
available for events?
What forms of payment do you
accept?
What is your credit card
processing procedure?
What if I am unable to arrive
on time for a reservation? "A No Show"?
How do I know if a reservation
has been accepted?
What is your cancellation
policy?
If it is less than 24 hr
and I need to cancel a pick up, what are the requirements?
What does NELimousine do
with my personal information?
NELimousine's
prides itself on a long-standing history of providing
quality services to the area since 2000, during
which time the following Frequently Asked Questions
commonly arise. In the event that the information
you are seeking is not contained within our FAQ
section, please contact us via phone or email
and an agent will promptly respond to your questions.
How
do I make, change, or confirm a reservation?
You
can make reservations online
or by calling us at (800) 721- 4711 (toll free)
or (781) 577-1488 (local). When using our online
system, you must make the reservation at least
48 hours prior to the scheduled pick up time.
All reservation requests will be confirmed via
e-mail, or fax. For changes or additional information
please call us at (800) 721- 4711.
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How
can I get a receipt?
NELimousine
offers you several options. For a ride that you've
taken in the past, we can e-mail or fax you a
receipt. Please call (781) 577-1488, press 4 and
one of our billing representatives will be happy
to assist you.
For
future rides, we offer you two ways to get your
receipts online. Once you've created an Internet
profile and registered for online receipts (by
registering the credit cards that you use to charge
your rides). You can even elect to have these
receipts automatically emailed to you. Of course,
you may still request a faxed copy of your receipts.
Receipts are available within 24 hours of a ride's
completion. Receipt emails are generated immediately
following the charge to your credit card. We will
be happy to e-mail or fax to you.
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Do
you handle large groups?
We
are able to handle groups of any size. We specialize
in meetings and events for large groups and conferences.
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Do
you have on-site coordinators?
We
can provide you with both on-site coordinators
as well as meet and greeters.
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What
if my arriving flight is late?
Our
customers are privileged to grace period times,
according to what type of car they have selected.
Our operators check the arrival times for all
flights.
Sedans
- receive 30 minutes free on domestic and 30 minutes
free on international flights.
Limousines
- receive 30 minutes free on domestic and 50 minutes
free on international flights.
Vans
- receive 30 minutes free on domestic and 50 minutes
free on international flights.
Mini-vans
- receive 30 minutes free on domestic and on international
flights. Waiting Time or Overtime charge starts
after 15 min of scheduled Pickup time or drop-off
time, and it billed at 30 min increment. Overtime
rate varies depending on the Vehicle Type.
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Where
will I find my driver?
There
are different pickup locations at each airport
or train station. A customer service representative
will be able to explain the proper location when
you make your reservation, or you can read our
pickup procedures. You may also call (781) 577-1488,
option 3.
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How
will I know when my car has arrived and who is
my driver?
Your
uniformed driver (suit and tie) will be holding
a sign with your or your groups' name. The "meet
and greet" is a great way to be welcomed
by our company.
If
you are unable to locate your chauffeur please
call the dispatch at (781) 577-1488 so they can
help you locate each other.
Our
dispatch team is always aware of the location
of your vehicle. If you do not make contact with
your driver at the specified time, simply call
(781) 577-1488, press option 3, or call (781)
267-6086.
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Do
you have buses or vans available for events?
Understanding
that a successful event depends upon the arrival
and departure of participants, our highly-trained
coordination specialists plan and manage all aspects
of group ground transportation. We can provide
sedans, vans or buses, depending on your specific
requirements. Our close working relationships
with local police, airport officials, destination
management companies, and hospitality managers
ensure that everyone will arrive where they needed
on schedule.
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What
forms of payment do you accept?
Northeastern
Limousine accepts American Express, VISA, Discover
and MasterCard. All billing, including credit
card processing and invoicing is handled in our
Wakefield, MA office. No transactions take place
in the car. Credit Card clients receive an e-receipt
within 24 hours after service completion. Corporate
clients have the option of account invoicing which
can be set up through the NELimousine accounting
department.
• Cash,
American Express, Visa, and Master Card.
• No personal checks please.
• Corporate,
small business, and personal accounts welcome.
Please contact our billing department at (781)
577-1488 option 4 , 9AM to 5PM .
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What
is your credit card processing procedure?
Your
credit card will be charged after the service.
Prepayments can be arranged online for relatives
or friends of the traveler.
For
prepaid trips, your credit card will not be charged
until the date and time of the scheduled service.
For
monthly accounts, your card will be charged on
the first day of each month, for the previous
month's service.
Fares
can also be paid directly to the chauffeur with
cash, American Express, Visa, and Mastercard.
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What
if I am unable to arrive on time for a reservation?
"A No Show"?
ALL
no shows will be charged full rate. To avoid being
charged you must:
1.
Call toll free 1-800-721- 4711 or 781- 267- 6086
so that one of our dispatchers can get in touch
with the driver and help you to locate each other.
2.
If your plans have changed or there are other
delays in your travel you must call dispatch at
1-800- 721- 4711 or 781-267- 6086, to avoid being
charged.
3.
The dispatch will monitor all incoming flights
of passengers, so flight delays will be accounted
for.
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How
do I know if a reservation has been accepted?
Once
you have placed a reservation, you will receive
an immediate email confirmation containing a reservation
number. If the trip is booked online within 6
hours of the scheduled pickup, you will receive
an email containing a reservation number with
a pending status. Once you receive your Awaiting
Confirmation email, call Northeastern Limousine
at (781) 577-1488 to confirm availability.
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What
is your cancellation policy?
Changes
and cancellations can be made within 24 hours
for Airport Pickup and 48 hours for Hourly charter
by calling (800) 721-4711 or (781) 577-1488 and
press option 3.
A
full fare, including a 20% gratuity, will be billed
if a cancellation occurs in less than the time
specified. A full fare, including a 20% gratuity,
will be billed if the passenger fails to be at
the designated pickup location (No-show). If for
any reason, you could not locate the chauffeur
call (800) 721-4711 or (781) 577-1488 and press
option 3.
To
avoid being billed as a no-show, do not leave
your location without communicating with us.
We
do not guarantee vehicle availability or price
for reservation changes.
Please note that all rates are subject to change
without notice.
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If
it is less than 24 hr and I need to cancel a pick
up, what are the requirements?
Once
we reserve the vehicle for your exclusive use,
we cannot market that vehicle to anyone else,
thus we do not offer refunds. We will issue a
gift certificate, for the full value of your payment,
for your use in the future. For VIP customers,
we will simply charge for one hour in case of
cancellation.
All
cancellations must be made within 24 hrs prior
to your arrival. To avoid being charged you must
cancel your reservation within 24 hours before
service time. You must provide a confirmation
# for each reservation.
Phone
Cancellation 24 hours* (800) 721-4711.
*
Cancellations by phone only weekdays between 10am-8pm.
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What
does NELimousine do with my personal information?
NELimousine
adheres to the strictest standards of privacy.
The information we gather is used to enable us
to better serve your needs. Your personal information
will never be sold to any third-party vendors.
You can also log into your profile on privacy
policy and change your preferences to opt out
of receiving any marketing offers.
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