Terms & Conditions

Northeastern Limousine Service

Our staff and chauffeurs are committed to delivering superior service. However, what truly sets Northeastern Limousine apart is that each customer is treated kindly and respected as a human being.... which begins with the first phone or Internet contact, and continues throughout each and every interaction.

Billing

Northeastern Limousine accepts the following forms of payment: American Express, Visa, Master Card, Verifiable Travels Checks, Money orders, Guaranteed Bank Checks. We also honor cash . Please notify us of your method of payment when you make the reservation.

When using a corporate or individual account, we request a voucher and authorization for the individual(s) using the services. If there is ever a problem with you billing, please call the office @ (781) 577- 1488.

Corporate & Individual Special Rates

Corporate & Individual special rates are available to customers who hold an account with us. Tailored services can be arranged.

Additional Authorized Users

You may request additional names on your account, as authorized users such as your children, family members etc. You will be held responsible for all service arrangements made by your authorized users.

Logan Airport Quickie In & Out : Good Only for people using US air & DELTA SHUTTLE.

Gratuity

Rates do not include a customary 20% professional chauffeur's gratuity. This gratuity is standard in this service industry and comprises a significant portion of your chauffeurs personal income. Gratuity is awarded by clients on a voluntary basis and should be based upon the service provided by your chauffeur.

Additional Charges

All additional charges, including but not limited to tolls, parking fees, airport fees, cart, extra stops, waiting time, holidays surcharge, early or late pickup will be itemized on each invoice.

Frequent rider program

You can accumulate points for each dollar that you spend with us.
For more information call (781) 577- 1488.

Non-rush hour discount

"time is money, let Northeastern Limousine save you both." Enjoy a discount for traveling between the hours of 10:30 a.m. and 1:15 p.m. Monday through Friday. Available within a 9 mile radius of Boston.

Referral Program

Refer our services to a new client and receive $5.00 off your next ride.

Make-A-Wish Foundation

We gladly donate 5% of your total fare to the Foundation. By riding with us you are supporting a good cause.

Hourly Rates

Sedan rates, for non point-to-point travel, will be billed at $49.00 per hour with a 3-hour minimum. Fractions of an hour are charged at a half-hour rate.

Promotional Fare Offers

As the way to say thank you we may offer you a promotional fare.

Special Internet Rates

Available via e-mail reservation only. Special Internet Rates save you money. To secure your reservation, we require up front payment with your credit card.

Rate Changes

Northeastern Limousine and its Affiliates reserve the right to change rates at any time without notice.

Holidays

A 15% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:

• New Year's Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day

Holiday surcharges also apply to additional holidays in locations outside of the United States.

Customer Feed Back Survey

We would like you to please take a few moments to let us know how we are doing and how can we serve you better in the future "your input will be rewarded"

Safety Concerns

We carry many passengers for whom safety is a concern, including lone female travelers, and occasionally unaccompanied minors and we take your safety very seriously. As an extra security precaution, we can arrange for a password to be exchanged between the passenger and the driver. Additionally, if you are particularly comfortable with a specific driver, feel free to request that person and we will do all we can to meet your request.

Transportation services outside the U.S.

If services are provided in another country, we will convert the fare into U.S. Dollars. The currency conversion rate will be calculated based on the date of processing.

Pets

Trained service animals accompanying passengers with disabilities are the only animals permitted in our cars

Additional Wait time

Please meet your car at the scheduled pick up time and location.
For airport pickup: there is a 30-minute grace period allowed following the reported domestic flight arrival time and a 45-minute grace period is allowed following the reported international flight arrival time.

Private Airport and train schedules cannot be monitored therefore billing begins 15 minutes after the scheduled pickup time.

A 10-minute grace period is granted for all other pickups.

After the above-specified grace period expires, the passenger will be charged $25.00 for the first half-hour and an additional $8.25 every 15 minute period thereafter.

Northeastern Limousine monitors all commercial flights and the grace period begins at the posted time of arrival.

Additional Stops

There are many possible definitions of what is and is not a stop, just as there are possible prices. Below are some possible scenarios:

• An en route, quick (less than 5 minutes) stop for a newspaper or coffee is a courtesy Northeastern Limousine offer to our customers at no charge.

• An additional passenger jumping out at a red light, even when it is en route, is considered a chargeable stop.

• A stop en route is priced differently than a stop not en route. A stop out of town on the way to a further point is priced differently than a stop in one borough on the way to another. "Out-of town stops begin at $10.00 per stop in the same town. Stops en route are 50% of the rate to the town (can also be revert to the hourly rates" Wait and return from out of town points are full price plus 50% of the full price for return. We reserve the right to limit the number of reservations and to give the first and the highest priority to our committed customers taken at peak periods and during inclement weather conditions. We promise to do everything possible to be on time for all reservations, but there may be situations due to circumstances beyond our control where we may be few minutes late. The passengers making"send" reservations and leaving without calling the dispatch office at 1-781-577-1488 may result in a non confirmed job no car will be dispatched.

Cancellation and No Show Fees

Cancellation of sedans within six hours of the scheduled pickup will result in a full charge equal to the base fare price of the trip plus an 18% service fee.

A "no show" fee is equal to the base fare price of the trip, an 18% service fee, and any applicable wait time fee will be charged when the passenger fails to arrive at the designated location. To avoid this fee, call 1-800-721-4711 when you cannot locate your sedan.

Cancellation of motor coach with less than 72 hours notice will be charged the vehicle hourly minimum, a customary 20% professional chauffeur's gratuity, and any applicable wait time fees.

Cancellation of vans/minibuses with less than 48 hours notice will be charged the vehicle hourly minimum, a customary 20% professional chauffeur's gratuity, and any applicable wait time fees.

Cancellation of limousines with less than 24 hours notice will be charged the vehicle hourly minimum, a customary 20% professional chauffeur's gratuity, and any applicable wait time fees.

Cancellation of coordinators with less than three hours notice will be charged at the full rate.

Cancellation of SUV's with less than 24 hours notice will be charged the vehicle hourly minimum, a customary 20% professional chauffeur's gratuity, and any applicable wait time fees.

Delays beyond our control

Northeastern Limousine and its Affiliates are not responsible for circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc.

Termination of any reservation by Northeastern Limousine or its Affiliates
Northeastern Limousine reserves the right to terminate any reservation without refund, if the Operator or the Northeastern Limousine Dispatcher on duty feels that the Renter and/or Party of the Renter is putting the Operator, the mode of transportation, or the Renter and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal substance, this service will be canceled without refund. Northeastern Limousine further reserves the right to refuse service in its sole discretion. This is without exception.

We greatly appreciate any comments that you may have.