Why Northeastern Limousine?
We
thank you for your business
Unlike
other Limousine companies, we do not "Overbook"
our Limousines and drivers. This protects you
from the practice of using subcontractors who
might not adhere to our standards, or, get the
assignment too late to guarantee an On Time pickup.
Helpful and Friendly Reservation Agents.
Your
call to NELimousine is truly appreciated and our
agents want to make sure you understand that they
are here to assist you in any way possible. Providing
quotes for service, assisting with reservations
and even limousine service at your destination
and recommending a restaurant. We're here when
you need us. Technology.
To
insure that we are always providing the finest
service, NELimousine is always on the lookout
for technological advances that will keep us on
the cutting edge of the ground transportation
industry.
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Flight
Tracking Software: This software allows
us to monitor incoming flights and seamlessly
make adjustments to your reservation. If your
flight is delayed for 2 hours we know about
it in advance and dispatch the chauffeur accordingly. |
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Online
Reservations: Welcome to the world of
online booking. Go to our web site and set
up a personal account.
You
can now make travel arrangements or request
a quote for service.
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E-Mail
or FAX Confirmations: When you have placed
a reservation, so that you are sure of the
details, our system will automatically e-mail
of fax you a written confirmation. In this
way you can verify that all the details of
your trip are as requested. |
24
Hour Confirmations: Ever get the feeling that
you might have missed something? The day before
your scheduled service you can expect a confirmation
call from one of our agents. That call is always
made to reconfirm the details of your transportation.
You can rest assured that we will arrive on time
as scheduled. On The Spot: Company policy dictates
that each driver must arrive at the assigned pick
up location 10 minute prior to the scheduled pick
up time.
You
have a 7:00 AM reservation for a transfer to the
airport. By 6:30 you are packed and ready. Unintentionally
you find yourself peeking out the window to see
if the car has arrived. Then you remember "that's
right, I called NorthEastern Limousine." And that
means that at 6:45 AM a full 10 minutes ahead
of schedule you can expect to see the limousine
in front of your home or office. Our "10 minute
Spot Time" has become a standard for the industry.
Because for NorthEastern Limousine, being on time
is not enough we want to exceed our clients expectations
by being ahead of time. The Right Class license
is a liberally allocated license requiring only
that the company carry liability insurance and
it's drivers have a valid personal license. For
the safety of the passenger public.
| 1. |
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Class
chauffeurs must pass a pre-employment drug
and alcohol screening |
| 2. |
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Class
operations must have a substance abuse program
in place and it's chauffeurs subject to random
drug and alcohol screening. |
| 3. |
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Class
drivers must maintain complete and accurate
daily hours logs. Restricting the amount of
hours they may drive |
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Class
drivers must do a pre-trip inspection on vehicles
before taking a vehicle on the road. |
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Class
providers must due complete vehicle inspections
every 45 days on every vehicle. |
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Logbooks,
vehicle inspection reports and drug testing
compliance |
| 7. |
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Class
operation must participate in the Department
of Motor Vehicles pull notice system, which
informs us if a driver has been cited for
an infraction that might preclude him/her
from continued service as a chauffeur. |
A
Plan B: While we endeavor to keep service
issues to a minimum, we realize that at any moment
and generally at the wrong moment, Murphy's Law
could rear it's ugly head and create a bit of
havoc. With that in mind, NorthEastern Limousine has
taken steps to prepare for the unexpected. A chauffeur
comes on duty at 4:00 AM daily and is on stand
by in case a scheduled chauffeur oversleeps or
develops car trouble on the way to the terminal.
In this way the stand by chauffeur can take over
the assigned run with no interruption of service
to the client. In the event that a client shows
up unexpectedly at the airport and we cannot have
a vehicle there in a reasonable amount of time. NELimousine
has established open accounts with the airport
shuttle services and can arrange to have private
service for the client to be transported home.
All charges including the gratuity are taken care
of by NELimousine. At NELimousine we pride ourselves
on the customer comments we receive regarding
the cleanliness of our fleet. On more than one
occasion we've heard " I knew it was a NELimousine's
car because it was so clean" You can always count
on your NELimousine's car to be immaculately maintained
and have the most state of the art amenities to
provide you with maximum comfort levels.
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Communicating via a Limousine company dispatcher is cumbersome and
unreliable with NELimousine you will be provided
the cell phone number of the driver assigned
to your reservation; |
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You
deserve only drivers who are "sharp" in appearance,
hygiene and driving skills NE Limousine only
employs drivers meeting these high standards. |
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They
know how to reach destinations efficiently
and are a pleasure to ride with. |
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Because
they are NOT over scheduled and overworked.
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Some
companies quote a price and then your credit
card get charged more. |
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Many
Limousine services have "hidden costs" such
as "built-in tips, ", "early/late" pickup,
tolls for their return, or other "fine print"
surprises that we agree you should not tolerate.
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All
flights are checked for actual arrival time
to ensure that you are not charged for delays
beyond your control. |
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With
NE Limousine Our quote is your cost -- and
it's designed to attract your business. If
we exceed your expectations for courtesy and
service, then only. |
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YOU
should decide if we have earned the benefit
of a gratuity and if so at an amount you deem
appropriate. (We consider your repeat business
the best "tip" achievable!) |
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NE
Limousine only completes the credit card transaction
at the conclusion of the trip, and, the only
amount processed is the one YOU sign and get
an immediate receipt for! |
The
Chauffeur Corps Letter after letter of praise
from our clients will attest to the fact that
the NELimousine chauffeurs are providing the type
of world-class service that is so difficult to
find these days. When you meet your chauffeur
you will be pleased to discover that you are in
the capable care of a true professional. A professional,
who will respond to your every request with a
sense of urgency. A professional who understand
that decorum, discretion and sensitivity are the
fundamental guidelines with which to provide your
service. It's a matter of course that a professional
will do the utmost to insure that your transportation
is safe, comfortable, and secure.
